CIO's are Enablers of a digital-first economy

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Today, IT leaders sit at the nexus of their company’s transformation and innovation efforts – providing a unique horizontal view and influence across the organization. 96% of Indian CIOs have more influence on leadership decisions. According to the survey, up to 50% of Indian CIOs singled out hybrid and public cloud as the most likely area for increased investment in 2021. Over the past year, CIOs have been able to further improve digital customer experiences, but these experiences have also become more complex. Moving forward, CIOs need to think about the integrated technology tools and infrastructure frameworks necessary to help their organizations effectively and securely capture customer data, convert that data into valuable insights, and utilize those insights to shape a personalized and enhanced customer experience.

CIOs first need to embrace the need for change. CIOs now need to deliver IT in ways that suit their users, empowering them for new ways of working, engagement and collaboration. CIO’s need to align all new technologies with their organizations’ overall business strategies, budgets and needs for security. With more teams directly involved in shaping the customer experience, CIOs regularly partner with their peers to take their digital experiences from concept to reality. Indeed, IT leaders regularly collaborate with two or more C-level colleagues on customer experience management initiatives. In India, CIOs most regularly partner with their organization’s CTO followed by the CMO. Nearly 60% of CIOs now meet with their CMO counterparts on a daily or weekly basis, forming a true power duo.

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