Esquare System boosts its digital transformation journey to enhance customer experience
Digital transformation is all about customer experience
#Digitaltransformation is all about customer experience
#RameshNatarajan, CEO, #RedingtonIndia
Digital transformation is all about customer experienceBy VARINDIA| 18 views
“We have moved from Digital Transformation to transformation in the digital technology”
#DrGulshanRai, Former #CyberSecurity Coordinator, PMO Office, Government of India at #CDS2023
“We have moved from Digital Transformation to transformation in the digital technology”By VARINDIA| 67 views
Digital Bharat 2022- Celebrating Digital Transformation Journey of India #Day1
Digital Bharat 2022- Celebrating Digital Transformation Journey of India #Day1By FICCI India| 57 views
Digital Bharat 2022- Celebrating Digital Transformation Journey of India #Day2
Digital Bharat 2022- Celebrating Digital Transformation Journey of India #Day2By FICCI India| 61 views
Digital Bharat 2022- Celebrating Digital Transformation Journey of India #Day3
Digital Bharat 2022- Celebrating Digital Transformation Journey of India #Day3By FICCI India| 85 views
Can we call Cookies as customer experience transformation?
Cookies, Compliance and Customer Data, is where the businesses can prepare for a privacy-first future. The State of Customer Engagement Report 2022 from Twilio reveals that digital customer engagement has made a significant impact — increasing revenue by 70% on average for companies that invested in it. Unsurprisingly, these same companies expect to almost double their investment by 2025. However, the fast pace of change also means that businesses will need to quickly adapt. Personalization is now essential for customer retention and data protection has taken on greater importance amongst consumers. And consumers’ current views on these topics diverge from what companies believe in certain places. Firefox and Safari have already blocked access to third-party cookies, and Google Chrome will do the same in 2023. In the coming “cookieless” world, creating personalized experiences will require embracing first-party data. Going forward, embracing first-party data is not just the right thing to do, it’s no longer a choice. Third-party cookies offer a shortcut to personalization – one that marketers have been taking for decades. 78% of companies today are reliant on cookies, even though they’ll be non-existent by the end of 2023.
What’s more concerning is Customers aren’t even impressed by cookie-powered personalization. Globally, 75% of companies think they're providing good or excellent personalized experiences, but that trend is much lower in APJ (66%) and more than half of customers disagree. Consumers today are demanding greater data privacy and transparency than brands realise.
Cookies are files created by websites you visit. They claim that they make your online experience easier by saving browsing information. With cookies, sites can keep you signed in, remember your site preferences, and give you locally relevant content. The fact is they are developing their database to sell further. Anyone can buy cookies and IP addresses, which are availaBy VARINDIA| 29 views
Employee Experience is the art behind Customer Experience
#PranayAnand, Vice President, #NTTGlobal and #AssafTarnopolsky, Senior Vice President and GM, #GenesysAPAC
In this thought-provoking video, we delve into the profound connection between employee experience (EX) and customer experience (CX) and discover how the former serves as the artistry behind the latter. We explore how organizations that prioritize and invest in fostering a positive and fulfilling employee experience inevitably create an environment where exceptional customer experiences flourish.
Through insightful interviews and real-life examples, this video underscores the critical role of employees in shaping customer perceptions and satisfaction. It highlights the undeniable link between engaged, motivated, and empowered employees and the delivery of memorable customer experiences.
By examining successful companies renowned for their outstanding CX, we unveil the strategies they employ to create a harmonious blend of EX and CX. From establishing a culture of empathy and trust to providing ongoing training and development opportunities, these organizations recognize that the happiness and well-being of employees directly translate into happier, more loyal customers.
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#varindia #newshour #EmployeeExperience #CustomerExperience #EXandCX #EmployeeEngagement #CustomerSatisfaction #WorkplaceCulture #EmployeeMotivation #CustomerCentricity #CXStrategy #PositiveWorkEnvironment #EmployeeEmpowerment #CustomerPerception #EmployeeWellbeing #CXSuccess #Teamwork #EXInvestment #CXJourney #EmployeeHBy VARINDIA| 41 views
FICCI- PWC India MASTERCLASS SERIES ON DIGITAL TRANSFORMATION: SUPPLY CHAIN TRANSFORMATION
FICCI- PWC India MASTERCLASS SERIES ON DIGITAL TRANSFORMATION
SESSION 1: SUPPLY CHAIN TRANSFORMATION
FICCI- PWC India MASTERCLASS SERIES ON DIGITAL TRANSFORMATION: SUPPLY CHAIN TRANSFORMATIONBy FICCI India| 107 views
FICCI- PWC India MASTERCLASS SERIES ON DIGITAL TRANSFORMATION -- SESSION 4: WORKFORCE TRANSFORMATION
FICCI- PWC India MASTERCLASS SERIES ON DIGITAL TRANSFORMATION -- SESSION 4: WORKFORCE TRANSFORMATIONBy FICCI India| 126 views
#DhirendraKhandelwal- MD - Esquare System & Technologies
#EsquareSystem boosts its digital transformation journey to enhance customer experience
Esquare System boosts its digital transformation journey to enhance customer experience
#Varindia#HindiVlogsVideo
Category:
Technology
Digital transformation is all about customer experience
#Digitaltransformation is all about customer experience
#RameshNatarajan, CEO, #RedingtonIndia
Digital transformation is all about customer experienceBy VARINDIA| 18 views
“We have moved from Digital Transformation to transformation in the digital technology”
#DrGulshanRai, Former #CyberSecurity Coordinator, PMO Office, Government of India at #CDS2023
“We have moved from Digital Transformation to transformation in the digital technology”By VARINDIA| 67 views
Digital Bharat 2022- Celebrating Digital Transformation Journey of India #Day1
Digital Bharat 2022- Celebrating Digital Transformation Journey of India #Day1By FICCI India| 57 views
Digital Bharat 2022- Celebrating Digital Transformation Journey of India #Day2
Digital Bharat 2022- Celebrating Digital Transformation Journey of India #Day2By FICCI India| 61 views
Digital Bharat 2022- Celebrating Digital Transformation Journey of India #Day3
Digital Bharat 2022- Celebrating Digital Transformation Journey of India #Day3By FICCI India| 85 views
Can we call Cookies as customer experience transformation?
Cookies, Compliance and Customer Data, is where the businesses can prepare for a privacy-first future. The State of Customer Engagement Report 2022 from Twilio reveals that digital customer engagement has made a significant impact — increasing revenue by 70% on average for companies that invested in it. Unsurprisingly, these same companies expect to almost double their investment by 2025. However, the fast pace of change also means that businesses will need to quickly adapt. Personalization is now essential for customer retention and data protection has taken on greater importance amongst consumers. And consumers’ current views on these topics diverge from what companies believe in certain places. Firefox and Safari have already blocked access to third-party cookies, and Google Chrome will do the same in 2023. In the coming “cookieless” world, creating personalized experiences will require embracing first-party data. Going forward, embracing first-party data is not just the right thing to do, it’s no longer a choice. Third-party cookies offer a shortcut to personalization – one that marketers have been taking for decades. 78% of companies today are reliant on cookies, even though they’ll be non-existent by the end of 2023.
What’s more concerning is Customers aren’t even impressed by cookie-powered personalization. Globally, 75% of companies think they're providing good or excellent personalized experiences, but that trend is much lower in APJ (66%) and more than half of customers disagree. Consumers today are demanding greater data privacy and transparency than brands realise.
Cookies are files created by websites you visit. They claim that they make your online experience easier by saving browsing information. With cookies, sites can keep you signed in, remember your site preferences, and give you locally relevant content. The fact is they are developing their database to sell further. Anyone can buy cookies and IP addresses, which are availaBy VARINDIA| 29 views
Employee Experience is the art behind Customer Experience
#PranayAnand, Vice President, #NTTGlobal and #AssafTarnopolsky, Senior Vice President and GM, #GenesysAPAC
In this thought-provoking video, we delve into the profound connection between employee experience (EX) and customer experience (CX) and discover how the former serves as the artistry behind the latter. We explore how organizations that prioritize and invest in fostering a positive and fulfilling employee experience inevitably create an environment where exceptional customer experiences flourish.
Through insightful interviews and real-life examples, this video underscores the critical role of employees in shaping customer perceptions and satisfaction. It highlights the undeniable link between engaged, motivated, and empowered employees and the delivery of memorable customer experiences.
By examining successful companies renowned for their outstanding CX, we unveil the strategies they employ to create a harmonious blend of EX and CX. From establishing a culture of empathy and trust to providing ongoing training and development opportunities, these organizations recognize that the happiness and well-being of employees directly translate into happier, more loyal customers.
Follow Us On :-
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Labels & Copyrights :- VARINDIA
#varindia #newshour #EmployeeExperience #CustomerExperience #EXandCX #EmployeeEngagement #CustomerSatisfaction #WorkplaceCulture #EmployeeMotivation #CustomerCentricity #CXStrategy #PositiveWorkEnvironment #EmployeeEmpowerment #CustomerPerception #EmployeeWellbeing #CXSuccess #Teamwork #EXInvestment #CXJourney #EmployeeHBy VARINDIA| 41 views
FICCI- PWC India MASTERCLASS SERIES ON DIGITAL TRANSFORMATION: SUPPLY CHAIN TRANSFORMATION
FICCI- PWC India MASTERCLASS SERIES ON DIGITAL TRANSFORMATION
SESSION 1: SUPPLY CHAIN TRANSFORMATION
FICCI- PWC India MASTERCLASS SERIES ON DIGITAL TRANSFORMATION: SUPPLY CHAIN TRANSFORMATIONBy FICCI India| 107 views
FICCI- PWC India MASTERCLASS SERIES ON DIGITAL TRANSFORMATION -- SESSION 4: WORKFORCE TRANSFORMATION
FICCI- PWC India MASTERCLASS SERIES ON DIGITAL TRANSFORMATION -- SESSION 4: WORKFORCE TRANSFORMATIONBy FICCI India| 126 views
VARINDIA
AI is used Towards Client AI Processing
#Artificialintelligence is increasingly being used for client AI processing. This means that AI models are being trained and deployed on client devices, such as smartphones, laptops, and IoT devices. This has a number of advantages, including, Reduced latency, Improved privacy and Reduced bandwidth usage.
Traditionally, AI processing has been conducted by massive clusters of servers in the cloud or data centers. This is because AI models can be very large and complex, and they require a lot of computing power to train and run.
AI is used Towards Client AI ProcessingBy VARINDIA| 256 views
Can Google’s tools combat online misinformation
#Google's efforts to combat misinformation are important because misinformation can have a negative impact on society. It can undermine trust in institutions, lead to violence, and harm democracy. By developing new tools and initiatives, Google is helping to make the internet a safer and more informed place for everyone.
Google has recently unveiled three new tools to combat online misinformation:
· About this Image: This feature, which was initially unveiled earlier in 2023 and is now available globally to English-speaking users through Google Search, provides information about images, including their history, descriptions by users, metadata, and clear indications if an image is generated by AI. Google's AI-generated images are also clearly labelled.
· Fact Check Explorer: This tool allows journalists to verify images by tapping into information from independent organizations.
· AI-generated source descriptions within the Search Generative Experience: This feature provides original sources and insights from reputable publications, which are accessible through the "More About This Page" section in search results.
Can Google’s tools combat online misinformationBy VARINDIA| 172 views
Increasing online Frauds
Recent developments in the technology landscape, including the acceleration of automation, artificial intelligence, and the digitization of industries, are transforming the nature of work. These challenges have immediate and far-reaching implications for India's economy, society, and future prospects.
The Tech Tsunami, characterized by rapid technological advancements, has the potential to drive unprecedented growth and innovation. However, if not harnessed effectively, it could lead to job shrinkage, job displacement and job reduction further leading to increased economic inequality.
Today's Headline in NewsHours
0:00 Intro
3:07 Online gaming firms sent tax notices worth INR 1 lakh cr
3:36 Government plans to introduce regulatory sandbox for OTT apps
4:05 #Microsoft pulling the plug on its metaverse project
4:33 #HMD Global to manufacture own brand of smartphones in India in 2024
5:00 #TechMahindra’s CEO designate Mohit Joshi announces restructuring
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Increasing online FraudsBy VARINDIA| 181 views
Govt./PSU
Special Briefing on the Visit of President of Maldives to India (August 02, 2022)
Special Briefing on the Visit of President of Maldives to India (August 02, 2022)By Ministry of External Affairs, India| 194307 views
Address by Sh. Rajeev Gupta, Secretary, Youth Affairs at "International Yoga Seminar"
Address by Shri. Rajeev Gupta, Secretary, Youth Affairs, Ministry of Youth Affairs & Sports, at the "International Yoga Seminar" organized by "Shri Ram Chandra Mission" in April, 2016
Watch Address by Sh. Rajeev Gupta, Secretary, Youth Affairs at "International Yoga Seminar" With HD QualityBy Ministry of Youth Affairs| 769078 views
GAIL bringing INDIA together
GAIL India increasing it's capacity and serving all over INDIA.
Watch GAIL bringing INDIA together With HD QualityBy GAIL Social| 727276 views
My interview with Jan Man India
Here is my interview with Shri Sudhir Raval on Jan Man India Channel.
Watch My interview with Jan Man India With HD QualityBy Mansukh Mandaviya| 819321 views
Blatant Violation of model code of conduct in Odisha
Blatant Violation of model code of conduct in Odisha
Watch Blatant Violation of model code of conduct in Odisha With HD QualityBy Dharmendra Pradhan| 818225 views
CII Celebrates India@75 - India's IT Journey@75
#DYK India is the largest #Software exporter in the world? As India completes #75yearsofIndependence, let's look at the country's IT journey over the last 75yrs.
#IndiaAt75 #HarGharTiranga #AmritMahotsav #CIICelebratesIndiaat75
CII Celebrates India@75 - India's IT Journey@75By CII| 226558 views
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Bikaner News | लोकसभा चुनाव को लेकर कांग्रेस की तैयारी, कार्यकर्ताओ से पार्टी प्रभारी ने की चर्चा
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Bikaner News | लोकसभा चुनाव को लेकर कांग्रेस की तैयारी, कार्यकर्ताओ से पार्टी प्रभारी ने की चर्चाBy JANTV RAJASTHAN| 0 views
BJP MLA Ganpat Gaikwad ने Eknath Shinde Shiv Sena Leader Mahesh Gaikwad को थाने के अंदर मारी गोलियां
#ganpatgaikwad #maheshgaikwad #eknathshinde
गोलियों की तड़तड़ाहट... भागते... जान बचाते लोग.... बीजेपी नेता की आंखों में खून सवार... ये वीडियो कहीं और का नहीं बल्कि बीजेपी के नेतृत्व में बनी एकनाथ शिंदे सरकार के महाराष्ट्र राज्य का है... गोलियां मारने वाला कोई और नहीं बल्कि मौजूदा विधायक और बीजेपी का प्रतिष्ठित नेता है... सत्ता की हनक ऐसी कि थाने के अंदर गोलियां दाग रहा है...
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BJP MLA Ganpat Gaikwad ने Eknath Shinde Shiv Sena Leader Mahesh Gaikwad को थाने के अंदर मारी गोलियांBy PunjabKesari TV| 0 views
Nitish Kumar की जगह Jitan Ram Manjhi को CM बनाएंगे BJP ! Mukesh Sahani | Bihar News | #dblive
Nitish Kumar की जगह Jitan Ram Manjhi को CM बनाएंगे BJP ! Mukesh Sahani | Bihar News | #dblive
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Nitish Kumar की जगह Jitan Ram Manjhi को CM बनाएंगे BJP ! Mukesh Sahani | Bihar News | #dbliveBy DB Live| 0 views
Jummah की नमाज को लेकर Kashi में Police Alert, चप्पे- चप्पे पर Force तैनात
#gyanvapicase #uttarpradesh #varanasi #policealert #jummah #Friday prayers
Jummah की नमाज को लेकर Kashi में Police Alert, चप्पे- चप्पे पर Force तैनात
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Jummah की नमाज को लेकर Kashi में Police Alert, चप्पे- चप्पे पर Force तैनातBy LNV India| 0 views
आज आएगा UP का Budget, Budget पेश करने से पहले होगी Yogi Cabinet की Meeting | UP Budget 2024-25
#UPBudget2024 #YogiAdityanath #SureshKumarKhanna
आज आएगा UP का Budget, Budget पेश करने से पहले होगी Yogi Cabinet की Meeting | UP Budget 2024-25
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आज आएगा UP का Budget, Budget पेश करने से पहले होगी Yogi Cabinet की Meeting | UP Budget 2024-25By PunjabKesari TV| 0 views