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Chatbots to Drive 50% of Consumer Spending by 2025
#Chatbots #Accenture #AppsPro
Chatbots will Drive 50% of Consumer Spending
Chatbots on popular social media platforms are driving the business online. In Asia Pacific, spending via conversational commerce could reach $290 billion within four years. Personalization and emotional engagement allied to total convenience comprise the next frontier of customer experience (CX). Companies that give customers an emotional connection outperform their competitors by 85% , while 80% of customers say they are more likely to do business with a company if it offers personalized experiences. Conversational commerce, or C-commerce, is the fast-growing engagement tool that can deliver what today's consumers want. Going forward, Chatbots will Drive 50% of Consumer Spending by 2025. As per Juniper research, conversational commerce channels are going to facilitate spending of over $290 Billion Globally by 2025, up from $41 billion this year 2021. Recently, Walmart also just announced the acquisition of conversational commerce tech, underlying the importance for brands to create more ways to serve customers. This represents a rise of 590% over the next four years. It predicts that communications platforms that provide the connection between brands and end users will be crucial in increasing the adoption of conversational commerce channels.
This enables the retailers to expand their reach, whilst allowing a fallback on more established commerce channels. Conversational commerce leverages AI to automate retail transactions and payments through channels including chatbots, messaging and digital voice assistants. The pandemic shuttered many brick-and-mortar businesses and reframed consumer preferences, retailers adapting to conversational messaging trends to meet their customers where they are. Customer expectations today are outpacing the traditional contact center model, with increasing demand for always-on, personalized experiences at scale. As pBy VARINDIA | 97 views
Symantec at VARINDIA Star Nite award 2011
Symantec at VARINDIA Star Nite award 2011
Watch Symantec at VARINDIA Star Nite award 2011 With HD QualityBy VARINDIA | 268 views
David Dzienciol, Vice President, Asia Pacific and Japan, Symantec
David Dzienciol, Vice President, Asia Pacific and Japan, Symantec
Watch David Dzienciol, Vice President, Asia Pacific and Japan, Symantec With HD QualityBy VARINDIA | 267 views
Ajay Goel, MD - India and SAARC, Symantec on VARIndia
Ajay Goel, MD - India and SAARC, Symantec, shares his view about Symantec with VARIndia
Watch Ajay Goel, MD - India and SAARC, Symantec on VARIndia With HD QualityBy VARINDIA | 302 views
Gaurav Kanwal Symantec India
Watch Gaurav Kanwal Symantec India With HD QualityBy VARINDIA | 177 views
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भारत में कैसे यह गांव बन गया सूखे से हरियाली की मिसाल #DWGlobalIdeas #Drought #Maharashtra #dbliveBy DB Live | 823 views
Education ???? पर Arvind Kejriwal की जबरदस्त Speech ???? | Latest Motivational Speech | Aam Aadmi Party
Education ???? पर Arvind Kejriwal की जबरदस्त Speech ???? | Latest Motivational Speech | Aam Aadmi Party
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Education ???? पर Arvind Kejriwal की जबरदस्त Speech ???? | Latest Motivational Speech | Aam Aadmi PartyBy AAP | 212073 views
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My interview with Jan Man India
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20अक्टूबर से 21जनवरी तक में मंगलदेव अपने नीच राशि कर्क में कर्क सिंह कन्या राशि पर क्या पड़ेगा प्रभाव
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20अक्टूबर से 21जनवरी तक में मंगलदेव अपने नीच राशि कर्क में कर्क सिंह कन्या राशि पर क्या पड़ेगा प्रभावBy Daati Maharaj | 719 views
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20अक्टूबर से 21जनवरी तक में मंगलदेव अपने नीच राशि कर्क में मेष वृषभ मिथुन राशि पर क्या पड़ेगा प्रभावBy Daati Maharaj | 751 views
How To : Fuller lips with Easy Techniques - No Lip Liners - No Overlining Ft. Pilgrim Lip care range
Pilgrim, a vegan skincare brand, has announced that it is launching a lip care range, including lip serums, lip balms, lip scrubs and lip sleeping masks, in a range of fun and deliciously fragrant flavours including bubblegum, blueberry, and peppermint.
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