व्हिडिओ शोधा: #b2ccustomerexperience
SaaS-based CRM companies improving the B2C customer experience
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SaaS-based CRM companies helping B2C customers
Today, India is moving rapidly towards digitization, almost all of the sectors are now focusing on digital adoption one way or another. The fast-paced digital innovation along with the emerging startup ecosystem is fuelling the country’s economic growth. "As per data from #NASSCOM, as of FY2020, the country’s SaaS revenue has reached $3.5 billion, with 75% of sales coming from global markets. Taking into consideration, the Pandemic-induced growth companies had already increased their spending on IT plans. B2C firms nowadays rely heavily on data to provide an unmatchable customer experience with the help of SaaS-based product offerings enabled with advanced machine learning capabilities. Hence, understanding your customers is the first step in running a successful business. Customer data management tools allow you to organize data on customers clearly, helping you improve customer relationships.
It is true that, small business owners know the best way to reach their goals with a solid road map, whereas the B2C businesses usually have a bigger customer base compared to the B2B business to keep track of individual customer experience. Effective CRM strategies include customer database management and self-service to determine his needs and automate the response immediately. Companies can develop a comprehensive user onboard process and additional features that keep your customer coming back. It allows companies to track real-time updates on customer data and analysis reports based on their purchase behaviour pattern that firms can use effectively to turn each interaction into a delightful customer experience. The more the customer engages the better understanding they have of the product/ service a company is offering.
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NTPC is the largest power generating company of India that also works towards enhancing and bringing qualitative changes in the communities around its projects. One of the key focus areas by which NTPC is bringing change in nearby communities is empowering women by providing them training in various areas for self employment .
This is story of Sridevi from Telangana- her transformation from a diligent housewife to a successful entrepreneur.
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CM Sukhu | Dehra | Kamlesh Thakur |
The battle of Dehra is slowly heating up. The question is why the people here are being pushed into the assembly elections in just one and a half years. The Dehra seat has become a matter of prestige amidst the three by-elections being held in the state. CM Sukhwinder Singh Sukhu's wife Kamlesh Thakur is the Congress candidate from here. BJP's Hoshiyaar Singh is showing his smartness in such a way that the election was a compulsion, resignation was a compulsion, the chariot of Dehra's development had stopped. However, CM Sukhu is refuting Hoshiyaar's smartness in such a way that even if he wins now, how will the work be done. Well, the people here have started dreaming of Dehra becoming a district, and Kamlesh's maternal home's talk has started to appeal to everyone. The elections have started and arrows are being fired. Now it has to be seen whether the people of Dehra show faith in Kamlesh or listen to Hoshiyaar.
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